Terms and Conditions

This page sets out the rules that govern use of Stupid’s online casino and related services. It explains how we and our users interact, the responsibilities that fall on account holders, and the basic procedures we follow for promotions, payments and disputes. By using the site you accept these terms alongside our full Terms and Conditions and Privacy Policy.

Account responsibilities

Account holders must provide accurate, complete and up-to-date personal information and are responsible for keeping login details confidential. You must notify us immediately if you suspect unauthorised access or loss of account credentials. We may suspend or close accounts where we suspect fraud, multiple accounts, bonus abuse, chargebacks, use of VPNs from restricted areas, or if false information is supplied.

We carry out identity and payment verification (KYC). Verification requests are routine for deposits, withdrawals and suspicious activity and typically require ID and proof of address. Accounts may be restricted until verification is completed.

Eligibility requirements

Registration is limited to persons who meet the age and local legal requirements for gambling in their jurisdiction. Players located in restricted territories, including some provinces, are not eligible to open or use accounts for real-money play. Only one account is permitted per person, household or IP address unless expressly authorised by us.

Acceptable platform use

Users must not use the platform for illegal activity, money laundering, or to attempt to manipulate game outcomes. Automated play, collusion, and techniques intended to circumvent wagering rules or system controls are prohibited. We reserve the right to monitor play and take action where behaviour suggests abuse or breach of these rules.

General bonus and promotion rules

All promotions are subject to specific terms which must be accepted at claim. Promotional offers may require a coupon code and a minimum deposit; typical minimum deposit amounts for promos are CA$20–CA$30. Some offers are wager-free while others carry playthrough or max-win caps. Game contribution rates, maximum bet limits while a bonus is active, and expiry periods are shown in each promotion’s terms. Bonus funds may be voided if a withdrawal is requested before any applicable conditions are met.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players including Interac, Visa, e-wallets and supported cryptocurrencies. Minimum deposit and withdrawal amounts depend on the chosen method. Withdrawal requests are reviewed and subject to KYC and fraud checks. We aim to process approved withdrawals promptly; actual timing depends on the payment provider. Fees charged by third-party payment services may apply.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documents. We will review complaints, respond and, where appropriate, escalate matters to our internal compliance team. If a resolution cannot be reached through our internal process, parties may pursue other legal remedies available under applicable law. Keeping records of transactions and communications will help resolve disputes more quickly.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be published on the site with an effective date. Continued use of your account after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically and ensure ongoing compliance.