Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach out any time through live chat, email or phone and we’ll guide you through verifications, payments, or bonus queries. Response times vary by channel; urgent matters are prioritised and bilingual assistance is available for Canadian players. We aim to resolve most requests quickly, clearly and securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, available 24/7 for account issues and verifications) |
| General enquiries | [email protected] (billing, deposits and general questions; Mon-Fri 09:00-18:00) |
| Affiliate enquiries | [email protected] (programs, commissions; typical reply within 48 hours) |
| Phone | +1 604 298 7513 (local line, calls handled daily) |
| Working hours | Customer support 24/7; Phone 09:00-23:00 ET; Office Mon-Fri 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send explanations or documents. Please use a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments to help us process your request faster. Missing or unclear info may delay our response.
Submit your enquiry
Response Time
Need help? Most support requests are handled within one business day. Simple questions in live chat or email are usually answered quickly, while investigations that require verification or payment checks may take longer depending on their complexity and the information needed. We’ll keep you updated throughout the process and aim to resolve most issues as promptly as possible.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot while using the site, we read every message and use it to improve features, promotions and overall usability. Feedback is reviewed carefully by our team and helps shape updates, fixes and new tools so the site works better for all Canadian players.